Orders & Shipping

How long does it take to process my order?

Orders are processed within 24-48 hours after confirmation. You will receive a Order number once your order is shipped.

What are the delivery timelines?

We offer nationwide delivery across Pakistan, typically within 3-5 business days. International shipping options will be available soon

Do you offer free shipping?

Yes, we offer free shipping all over Pakistan.

What courier services do you use?

We use trusted courier partners to ensure fast and safe delivery.

Returns & Exchanges

Can I return or exchange a perfume if I don’t like the scent?

Due to the nature of our products, we do not accept returns on opened perfumes. However, if the bottle is unopened and unused, you can request an exchange within 7 days of delivery.

What if my perfume arrives damaged?

If you receive a damaged product, contact our customer support within 48 hours with photos of the damage, and we will arrange a replacement.

How do I request a return or exchange?

Email us at support@mehrezia.com with your order number and details, and our team will guide you through the process.

Product Information & Longevity

How long do Mehrezia perfumes last?

Our fragrances are crafted with high-concentration perfume oils and last up to 12-14 hours under normal conditions.

How should I store my perfume for maximum longevity?

Keep your perfume in a cool, dry place, away from direct sunlight and heat, to maintain its original quality.

Are Mehrezia perfumes alcohol-based?

Yes, our perfumes contain premium alcohol-based formulations to ensure optimal scent projection and longevity.

Payments & Discounts

What payment methods do you accept?

We accept Cash on Delivery (COD), Bank Transfers, and Online Payments via secure gateways.

Do you offer discounts or promotions?

Yes! Follow us on Instagram & Facebook for exclusive promotions, or check our website for special discounts.

Can I use multiple discount codes?

No, only one discount code can be used per order.

Contact & Support

How can I contact Mehrezia’s customer support?

You can reach us via:

  • 📧Email: support@mehrezia.com
  • 📞Call/WhatsApp: +92 3284369395
  • 💬Live Chat: Available on our website from 10 AM - 10 PM (PKT)
Do you have a physical store?

We are currently an exclusive online brand, but selected products may be available at partner locations soon.

Can I request a custom perfume?

At the moment, we do not offer customization, but stay tuned for exciting upcoming collections!

Need further assistance? Our team is always ready to help!

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