Introduction
Welcome to Mehrezia. By accessing and using our website (www.mehrezia.com), you agree to comply with the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.
Orders & Payments
- All orders are subject to availability and confirmation of payment.
- We accept Cash on Delivery (COD), Bank Transfers, and Online Paymentsvia secure payment gateways.
- Mehrezia reserves the right to cancel any orderdue to stock unavailability, technical issues, or fraudulent activity.
Shipping & Delivery
- Orders are processed within 24-48 hoursafter confirmation.
- Standard delivery across Pakistan takes 3-5 business days.
- Free shipping is available on specific Products.
- Mehrezia is not responsible for delivery delays caused by third-party courier services.
Returns & Refunds
- Due to hygiene concerns, opened or used perfumes cannot be returned.
- Unused, sealed products can be exchanged within 7 days of delivery.
- If a product arrives damaged, customers must report it within 48 hours with photographic proof.
- Refunds (if applicable) will be processed within 7-10 business days after approval.
Intellectual Property
- All content, images, and branding on mehrezia.com are the intellectual property of Mehrezia.
- Unauthorized reproduction or use of any content is strictly prohibited.
Limitation of Liability
- Mehrezia is not liable for any allergic reactionsor personal sensitivities caused by our fragrances.
- We do not guarantee that the website will always be available, error-free, or uninterrupted.
- Customers are responsible for providing accurate shipping details. Mehrezia is not responsiblefor lost orders due to incorrect addresses.
Governing Law
- These Terms & Conditions are governed by the laws of Pakistan.
- Any disputes shall be settled through negotiation, failing which they shall be resolved in a court of competent jurisdiction in Pakistan.
